Refund policy
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of revocation, you must send us
SISSEL GmbH
spinefitter.com Shop
Bruchstraße 48
67098 Bad Dürkheim
Telephone: 0 63 22 / 98 943 0
Fax: 0 63 22 / 98 943 10
e-mail: info@sissel.com
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
Purchased items need to be returned to
SISSEL GmbH
spinefitter.com Shop
Daimlerstraße 9
67269 Grünstadt
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion of the right of withdrawal
The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature
for the delivery of items, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery
for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
Model withdrawal form
(If you wish to cancel the contract, please complete and return this form).
To
SISSEL GmbH
spinefitter.com Shop
Bruchstraße 48
67098 Bad Dürkheim
by fax to: 0 63 22 / 98 943 10
or by e-mail to: info@sissel.com
I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*:
Ordered on*/ received on*
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of paper communication)
Date
* Delete where inapplicable.